Privacy Policy

1. Introduction

Welcome to NexaMind ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website trynexamind.com or purchase our products.

By using our website or purchasing our products, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

When you make a purchase, we collect the following information:

Name: To address you and process your order
Email Address: To send your product download link and communicate with you
Phone Number: Optional, for WhatsApp support
Payment Information: Processed securely through Razorpay (we do not store credit card details)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

Device Information: Browser type, operating system, device type
Usage Data: Pages visited, time spent, links clicked
IP Address: For security and analytics purposes
Cookies: Small data files stored on your device (see Section 5)

2.3 Facebook Pixel Data

We use Facebook Pixel to track website interactions and optimize our advertising. This may collect:

Pages viewed and actions taken on our website
Device and browser information
IP address and location data

For more information, see Facebook's Data Policy at facebook.com/privacy

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Order Processing and Delivery

Process your payment securely
Deliver your purchased product via email
Provide order confirmation and receipts
Handle technical support requests

3.2 Communication

Respond to your inquiries and support requests
Send important updates about your purchase
Provide customer service and assistance

3.3 Marketing and Analytics

Improve our website and user experience
Analyze website traffic and user behavior
Display relevant advertisements on Facebook and other platforms
Measure the effectiveness of our marketing campaigns

3.4 Legal Compliance

Comply with applicable laws and regulations
Protect against fraud and unauthorized transactions
Enforce our Terms & Conditions

We will NEVER: Sell your personal information to third parties, spam you with unwanted emails, or share your data without your consent (except as required by law).

4. Information Sharing and Disclosure

4.1 Service Providers

We share your information with trusted third-party service providers who help us operate our business:

Razorpay: Payment processing (they have their own privacy policy)
Google Drive: Product delivery and file hosting
Email Service Provider: To send your download links
Facebook/Meta: For advertising and analytics via Facebook Pixel

These service providers are bound by confidentiality agreements and are only authorized to use your information to perform services on our behalf.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

Valid legal requests from government authorities
Court orders or subpoenas
Protection of our legal rights
Prevention of fraud or illegal activity

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience.

5.2 Types of Cookies We Use

Essential Cookies: Required for the website to function properly
Analytics Cookies: Help us understand how visitors use our site
Marketing Cookies: Used for advertising and remarketing (Facebook Pixel)

5.3 Managing Cookies

You can control cookies through your browser settings:

Most browsers allow you to refuse cookies
You can delete existing cookies from your device
Note: Disabling cookies may affect website functionality

To opt out of Facebook tracking, visit: facebook.com/settings?tab=ads

6. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures:

Secure Payment Processing: All payments processed through Razorpay's secure infrastructure
SSL Encryption: Our website uses HTTPS to encrypt data transmission
Access Controls: Limited access to personal information on a need-to-know basis
Regular Security Updates: We keep our systems updated with latest security patches

Important: While we implement strong security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal information for as long as necessary to:

Provide you with access to your purchased product
Comply with legal obligations (tax records, etc.)
Resolve disputes and enforce our agreements
Prevent fraud and abuse

Typical retention periods:

Purchase Information: 7 years (for tax and legal compliance)
Email Communications: As long as you remain a customer
Analytics Data: 26 months (Google Analytics standard)
Facebook Pixel Data: According to Facebook's retention policies

8. Your Privacy Rights

You have certain rights regarding your personal information:

8.1 Right to Access

You can request a copy of the personal information we hold about you.

8.2 Right to Correction

You can request correction of inaccurate or incomplete information.

8.3 Right to Deletion

You can request deletion of your personal information, subject to legal retention requirements.

8.4 Right to Opt-Out

You can opt out of marketing communications at any time.

8.5 How to Exercise Your Rights

To exercise any of these rights, contact us at:

Email: nexamindai707@gmail.com
WhatsApp: +91 7703078859

We will respond to your request within 30 days.

9. Third-Party Links

Our website may contain links to third-party websites (Facebook, YouTube, Google, etc.). We are not responsible for the privacy practices of these external sites.

We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website and products are not intended for children under 18 years of age.

We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 18, we will delete it immediately.

If you believe we have collected information from a child, please contact us immediately.

11. International Users

Our website is operated in India, and this Privacy Policy is governed by Indian law.

If you are accessing our website from outside India, please be aware that your information may be transferred to, stored, and processed in India where our servers are located.

By using our website, you consent to this transfer of information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

We will notify you of any material changes by:

Updating the "Last Updated" date at the top of this page
Posting a notice on our website
Sending an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

NexaMind
Email: nexamindai707@gmail.com
WhatsApp: +91 7703078859
Response Time: Within 24 hours